Shipping policy

Shipping Policy

Shipping charges are calculated at checkout based on the items ordered and delivery destination. Live plants currently ship within the contiguous United States.

Processing and delivery

Most orders arrive within 5–12 business days. You will receive tracking information when the carrier accepts your package. Transit estimates are not guarantees and may change because of weather, carrier delays, holidays, or agricultural restrictions.

Where and how orders are fulfilled

Planty Love Co is an online-only independent business; we do not operate a public retail storefront. Orders are prepared through our growing and packing operations in Florida and Southern California. Plants are inspected before shipment, secured for transit, and packed with the destination and expected weather in mind. We use established carriers including FedEx and USPS.

Weather protection

We ship year-round but may hold a plant briefly when extreme heat or cold creates an unreasonable transit risk. For destinations with cold weather, purchase the recommended heat-pack option at checkout; one heat pack is generally suitable for 3–4 plants. Cold damage may not qualify for coverage when a recommended heat pack was declined.

Arrival problems, loss, or damage

Inspect and photograph the package immediately after delivery. If a plant arrives dead or severely damaged, email mike@plantylove.co within 24 hours with your order number and photos of the unopened package, label, packing materials, and plant. For an approved claim, you may choose an in-stock replacement or a refund to your original payment method, as detailed in our Return and Refund Policy.

If tracking shows a package is lost, or the entire shipment is destroyed in transit, contact us so we can investigate with the carrier and arrange the applicable replacement or refund.

Sustainable packing

We prioritize paper-based, recyclable packaging and minimize single-use plastic where plant health and safe transit allow.

Questions

Email mike@plantylove.co with your order number in the subject line. We aim to respond within one business day.