Refund policy

Return and Refund Policy

We want you to feel confident ordering from Planty Love Co. Because live plants and non-living goods require different handling, the terms below explain exactly what to do.

Live-plant arrival guarantee

Inspect and photograph your package as soon as it arrives. If a live plant is dead on arrival or has severe transit damage that makes it unlikely to recover, email mike@plantylove.co within 24 hours of delivery. Include your order number and clear photos of the unopened package, shipping label, packing materials, and the full plant.

For an approved live-plant claim, you may choose either:

• a replacement of the affected plant, when the same item is available; or
• a refund to your original payment method for the affected plant. If the entire shipment is lost or destroyed in transit, we will also refund the applicable shipping charge.

Store credit may be offered as an option, but it is not the only remedy for an approved damaged-or-destroyed plant claim.

Natural variation, minor cosmetic leaf damage, normal shipping stress, or changes that occur after the 24-hour reporting window are not considered dead-on-arrival damage. We may ask you to follow reasonable acclimation steps before finalizing a claim when recovery is likely.

Planters and other non-living items

Non-living items may be returned within 30 days of delivery for a refund to the original payment method. Items must be unused, in their original condition, and securely packed. Contact us before mailing a return so we can provide the correct return instructions and confirm eligibility.

If we shipped the wrong item or it arrived damaged, we will cover the return or replacement cost. For preference-based returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless the order was incorrect, lost, or damaged in transit.

How refunds are issued

Once an approved return is received and inspected—or an approved live-plant claim is documented—we will issue the refund to the original payment method. Banks and payment providers may take additional time to post the credit.

Online-only fulfillment

Planty Love Co is an online-only independent shop based in Tampa, Florida and does not operate a public retail storefront. Returns are accepted by mail only after authorization; please do not send products to an address shown on a shipping label without contacting us first.

Contact

Email mike@plantylove.co with your order number in the subject line. We aim to respond within one business day.