Frequently Asked Questions

Find answers about shopping for houseplants and planters at Planty Love Co, caring for your order, and getting help from our team.

Shopping for plants and planters

What does Planty Love Co sell?

We sell houseplants and decorative planters to help you bring greenery into your home. Browse all plants, planters, or our full catalog for current selections, prices and availability.

How do I choose a plant for my space?

Start with the light in the spot where your plant will live, then check the plant's product description for its care needs and available sizes. Our low light plant collection and plant care blog can help you narrow down your options.

Where can I find plants for beginners or gifts?

Compare plants for beginners, unusual houseplants under $40, and plant gifts under $50. Budget collections refer to qualifying product options before shipping and tax; larger sizes and some pot styles cost more.

Where can I find plants for a home with pets?

Explore our pet safe plants collection and read each product description before buying. Contact us if you need help identifying a plant.

Will my plant look exactly like the photo?

Living plants naturally vary in leaf shape, color and growth. Use the product description and selected variant to check the plant and pot size you are ordering. If a detail is unclear, ask us before ordering.

How do I check the price and availability?

Choose your preferred size or variant on the product page to see its current price and availability. Available options can differ by product and size.

Orders and delivery

Where can I find shipping costs and delivery information?

Review our shipping policy for delivery details and plant shipping guidance. Checkout shows the shipping options and charges for your order and destination before you pay.

Can I change or cancel an order?

Email mike@plantylove.co as soon as possible with your order number and the change you need. We process orders quickly, and changes may not be possible once an order has shipped.

What should I do if an item arrives damaged?

Inspect and photograph your package immediately after delivery. For a live plant that arrives dead or severely damaged, email mike@plantylove.co within 24 hours with your order number and photos of the unopened package, label, packing materials and plant. Approved claims offer an in-stock replacement or a refund to the original payment method under our return and arrival-guarantee terms. Natural variation, minor cosmetic damage and normal shipping stress are not dead-on-arrival damage. See the shipping policy for weather protection and heat-pack guidance.

Where can I read the return policy?

Read our return policy before requesting a return. Live plants have separate arrival-guarantee terms in our shipping policy. Contact us before sending anything back so we can help with the correct next step.

Does my plant include a decorative planter?

A Nursery Pot or plant-only option does not include a separate decorative planter. Alternate pot options include only the pot style named in the selected variant. Read the product page and check the selected option before ordering.

Does pot size tell me arrival height?

No. Inch measurements identify pot size, rather than the height of the living plant. Heights, fullness and leaf patterns vary with the growing batch. If a listing does not specify a verified arrival-height range and you need a particular fit, contact us before ordering.

Where do live plants ship?

Live plants currently ship within the contiguous United States. Weather, destination and agricultural restrictions can affect fulfillment. Checkout shows available shipping options and charges before payment. Read our shipping policy for current estimates; arrival by a particular date is not guaranteed.

Care and support

What should I do when my plant arrives?

Inspect the package and plant first, document any serious arrival damage, and unpack gently. Choose the plant's recommended light and check soil moisture before watering. Let it adjust to your home before routine repotting unless there is a root or drainage problem. Avoid compensating for shipping stress with repeated watering.

Can I share an honest review or arrival photo?

You can leave an honest review through the review section on the product page. Describe the plant or planter you ordered, its arrival condition and your experience; a clear photo can help other shoppers. Feedback should reflect your actual purchase, whether positive or negative. If you need order support, email mike@plantylove.co directly so we can help.

Where can I find plant care advice?

Start with the care information on your plant's product page. Visit Planty Things for guides on watering, light, repotting and common plant problems.

How do I contact Planty Love Co?

Email mike@plantylove.co, use our contact form, or open the store chat. For an order question, include your order number and photos when relevant.

Who is behind Planty Love Co?

Planty Love Co was founded by Mike Perez. Meet the family and learn how a love of plants grew into the store on our Our Story page.